Terms of the agreement and obligations of Demetra

The agreement on the rights and obligations of the parties shall be concluded by

- LLC "AGRO PROM SFERA" , a company that sells through an online store (hereinafter referred to as the company), on the one hand, and

- the customer of goods through the company's online store (hereinafter referred to as the Customer), on the other hand

undertake to comply with the terms of this Agreement

1. About accepting and processing orders

1.1 Placing an order

Orders are accepted from all users, via the company's online store, by phone or at the company's office. Placing an order means that the customer, in accordance with the current Ukrainian legislation, has accepted this agreement and undertakes to fulfill it.

The company uses the Customer's registration data exclusively for quality interaction with the Customer and has no right to transfer it to third parties, except in cases provided for by the legislation of Ukraine.

1.2 Order processing

After the customer places an order, he or she receives an email notification informing him or her that the order has been added to the order database of the company's online store.

Within two days, the manager of the company's online store must contact the Customer at the coordinates left (phone/email address).

The manager of an online store is obliged to provide advice on the technical characteristics of goods, compatibility with other devices, and other questions about the goods.

1.3 Adjustment of the order

When fulfilling an order, the manager of the company's online store shall not be entitled to make changes to the list of ordered goods and their prices without the customer's consent. In case of unavailability of any ordered goods, the company is obliged to notify the customer and offer an appropriate replacement. In this case, the company shall not be liable for any losses or possible lost profits of the customer.

2. About payment and documents

2.1 Method of issuance and type of documents depending on delivery and payment terms

2.1.1 Delivery by courier / bank transfer

When paying by bank transfer, the customer receives the original invoice and delivery notes from the courier upon delivery. The customer must timely send a copy of the power of attorney by fax or e-mail to prepare the documents (invoices). The goods will not be delivered without documents.

A mark on the crediting of the Customer's funds to the company's current account will automatically appear on the website on the “My Orders” page on the next business day after the transfer. In order to speed up the reflection of the receipt of funds from the customer, the company asks to inform the manager of the online store about the transfer of funds.

2.1.2 Delivery by courier / Payment in cash

When paying in cash, the courier delivers an order form in duplicate with the Company's details, date of sale, product names, prices, quantity, and payment for transportation costs. The first copy of the order form with the payment stamp, the Company's seal and the signature of the Company's authorized representative, as well as the sales receipt, shall be handed over to the customer. The other copy of the order form with the customer's signature acknowledging receipt of the order and payment shall be retained by the company's representative.

2.1.3 Pickup

If the Customer prefers to pick up the goods on their own, they must agree with the manager of the online store at which address the order will be issued. The goods will be delivered to the company's office and all the necessary documents will be drawn up immediately. If the Customer is a legal entity, it is recommended to send a copy of the power of attorney to the manager of the online store by e-mail for the prompt preparation of invoices.

2.1.4 Delivery in Ukraine

Delivery in Ukraine is carried out by Nova Poshta and SAT courier services. The customer pays for the delivery at his own expense.

2.2 Checking the delivered Goods

When the order is handed over to the customer, the customer is obliged to check that the names and quantity of the goods on the order form or in the sales receipt correspond to the actual goods delivered, as well as the integrity of the goods.

3. About delivery

3.1 Company representative

The courier of the company (or courier delivery service) shall be obliged to present to the Customer a document confirming his/her affiliation with the company, and the Customer shall check the availability of such a document.

3.2 Terms

Usually, the Company delivers the goods to the warehouse of the courier delivery service on the next business day after the funds are credited to the Company's account (in case of non-cash payment) or on the next business day after receiving the order. If the Company is able and the Customer is interested, the order may be delivered earlier by agreement of the parties. The customer understands that the company may face a situation in which delivery will take more than 2 business days (lack of available vehicles delivering orders of the online store, etc.) or delivery will be temporarily impossible. In this case, the company does not assume any obligations to reimburse any losses of the customer related to the late delivery of the order. If the customer is not satisfied with the delivery time, he or she may cancel the order.

For its part, the customer undertakes to accept the goods at the address specified in the order at the specified time or to entrust the order to an authorized person. If the order was not accepted at the specified address due to the absence of the customer or an authorized representative, as well as documents (power of attorney), transportation costs for this “empty” trip will be included in the cost of this or a subsequent order.

In any case, the manager of the company's online store and the Customer must agree on the delivery time between them and strive to fulfill the order on time.

3.3 Canceling an order

The Customer shall have the right to cancel the order at any time, including when the goods have already been delivered, and shall pay the transportation costs for the delivery of the goods in both directions. The Customer shall endeavor to notify the Company of the order cancellation as soon as possible.

A customer who has made a prepayment for an order but has not received it within the prescribed time due to his/her fault or has unreasonably refused to receive the order upon its delivery to his/her home or office shall be refunded only in the amount of the cost of the goods (excluding transportation costs).

The customer understands and agrees that repeated cases of order cancellation at the time of delivery, as well as changes in the composition of the order during delivery and after the sale, may result in the company not serving this customer in the future.

3.4 Exchange of goods

The exchange of goods is possible within 14 days, not counting the day of purchase, if the goods were not in use, have retained their presentation, consumer qualities, seals, labels, and are accompanied by the documents issued with the goods when they were purchased.

Delivery of goods to the central office is carried out at the expense of the buyer.

4. About the legal framework

The relations between the Company and the Customer are governed by the laws and regulations:

"The Procedure for Engaging in Trade Activities and Rules for Trade Services to the Population, approved by the Cabinet of Ministers of Ukraine dated 15.05.06 No. 833 (as amended),

The Law of Ukraine «On Protection of Consumer Rights»,

“Rules for the sale of goods to order and at the buyers' homes” (Order of the Ministry of Foreign Economic Relations and Trade of Ukraine dated March 29, 1999 No. 199. Registered with the Ministry of Justice of Ukraine on April 21, 1999 under N 249/3542)

5. About the technical characteristics, appearance, completeness of the goods

The Company strives to provide actual images of goods, complete information about the goods and their packaging on the website. At the same time, the Customer acknowledges that there may be discrepancies between the actual characteristics and those presented on the website, since the manufacturer reserves the right to change these characteristics without prior notice. The Buyer shall independently control the compliance of the ordered goods with the description received in the online store, and clarify the characteristics of interest with the manager of the online store. If the goods do not meet the customer's expectations, this is not a reason to cancel the order.

6. About the guarantee

When delivering goods for which the regulatory documents establish warranty periods, the company transfers to the customer a technical passport or other document that replaces it. This document shall contain a note on the date of sale (day of delivery) and shall be stamped or signed by an authorized representative of the company.

7. About the terms of this Agreement

The Company reserves the right to change the terms of this Agreement, and the Company shall notify the Customer of all fundamental changes to the Agreement by e-mail, and the Customer does not object to receiving such notifications from the Company.

The company must post the terms of this agreement on its website.